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FAQ

1How long will it take to receive my order?

During checkout, we'll provide you with an estimated arrival date based on our current production lead time (14 – 18, varies by product) plus shipping transit time. Shipping transit time is, on average, 5 to 8 business days. Additionally, your customer service representative can provide you with details regarding your specific order.

2 Do I need to assemble the furniture by myself?

The type of Assembly required for your order is specified as part of individual product attributes and could be one of the following:

  • No Assembly required – Product is delivered pre-assembled and does not require any assembly at the specified order destination.
  • Self-Assembly – The Furniture has a basic assembly procedure that can be done with simple tools (like a screwdriver) and comes with assembly instructions.
  • Assembly Required – Product requires Carpenter Assembly or professional service. Furnitech currently provides Carpenter Assembly service in 100 Cities across the country. Please enter your Pin Code to determine if Carpenter Assembly is available at your location and contact our Customer Support to scheduling of assembly. In case we service your location, we will organize the Carpenter within 48 hours of getting the request.
3When will the furniture be installed/assembled?

Most of our furniture products are assembled by our own carpenters. For all serviceable locations, post receiving a request by you we will arrange for a carpenter within 48 hrs.

4 Will the colour/polish be exactly the same as it appears on the Image?

We try our best for you get what you see. However, due to factors like studio lightings, Different manufacturing batch and screen resolution which differ from device to device, there is a possibility of minor differences perceived in colour.

Fabric colours may also vary basis exposure to light in your surroundings and placement in your house.

5 Where can I see your furniture in person?

You can definitely check out our furniture in person at our warehouse located at Bhiwandi, Thane location. For more information call to our customer service to schedule visit date.

6 What if I need help deciding what could work in my space?

Our free design tips and advice aim to help you choose the right furniture according to your requirements. That way, you won't purchase furniture that don't fit your space or your need. Feel free to send over a photo of your space with some ideas on what you're looking to do, so our designers can take a look. We also offer best suitable furniture guidance upon request so you can see for yourself if the colors and patterns you're considering complement or match existing fabrics and wall treatments.

7 Do you have any items in stock for immediate delivery?

Yes we do have some items available for immediate delivery. Due to varieties offered in fabrics, wood stains, and cushions, all items are made to order for each customer based on his or her preferences. Most orders ship within 1-3 weeks (varies by product).

8 Which fabrics are the best if we have pets or small children?

All of our fabrics are durable and will stand up against pets or children. The main concern for most is how easy it is to clean up after those little, sticky fingers have landed on their lovely sofa or chair. We've carefully selected fabrics that have relatively easy cleaning instructions and can be spot-cleaned for everyday mishaps.

9 Can the furniture be customized?

Yes!! Our designers will help you with your requirements. We suggest taking the Sofa Guide Tour to come to understanding the kind of varieties in design and comfort and then taking assistance of our production experts to choosing the perfect one. Additionally, our interior designers will help choose fabrics / color / model that should go well with your surroundings. Also, Kindly Note Customised Orders CANNOT be cancelled once its placed.

10 In products where it says "Solid Wood", does it mean 100 % solid wood?

Solid wood refers to the primary or base material of the product. Specific products and certain designs may have secondary material used like ply wood, MDF, HDF or particle wood.

11 How will I know if my furniture will fit through my door?

Finding something you love is one thing. Making sure it fits is another. Measuring to ensure your furniture will fit is something we highly recommend before purchasing or arranging delivery. Use our measurement guide to make sure it fits!

12 Do you refurbish furniture as well?

No, we only create new pieces at this time. We love seeing how our customers mix old and new, so if you decide to refurbish your furniture with our fabric, please be sure to share your pics with us.